Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

The types of personal information we collect and share depend on the product or service you have with us. This information can include: 

• Social Security number and income
• account balances and payment history
• credit history and credit scores

All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons New Direction chooses to share; and whether you can limit this sharing.

Does New Direction share?

Can you limit this sharing?

For our everyday business purposes-
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus

Yes

NO

For our marketing purposes-
to offer our products and services to you

Yes

NO

Yes

NO

For our affiliates’ everyday business purposes—
information about your transactions and experiences

Yes

NO

For our affiliates’ everyday business purposes—
information about your creditworthiness

Yes

YES

Yes

YES

Yes

YES

• Call 800-976-9920
• Email us: [email protected] , or
• Mail the form below

Please note:
If you are a new customer, we can begin sharing your information [30] days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice.
However, you can contact us at any time to limit our sharing.

Call 800-976-9920

Mark any/all you want to limit: 

• Do not share information about my creditworthiness with your affiliates for their everyday business purposes.
• Do not allow your affiliates to use my personal information to market to me.
• Do not share my personal information with nonaffiliates to market their products and services to
  me.

Mail To:
New Direction
13809 Research Blvd #500
Austin, TX 78750

New Direction, Inc.

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

We collect your personal information, for example, when you 

• Sign up for our products or services
• Provide us your contact information
• Contact us via telephone

Federal law gives you the right to limit only 

• sharing for affiliates’ everyday business purposes-information about your creditworthiness
• affiliates form using your information to market to you
• sharing for nonaffiliates to market to you

State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.

Your choices will apply to everyone on your account.

Companies related by common ownership or control. They can be financial and nonfinancial companies.

Companies not related by common ownership or control. They can be financial and nonfinancial companies. 

• Nonaffiliates include direct marketing companies and service providers

A formal agreement between nonaffiliated financial companies that together market financial products or services to you. 

• Our joint marketing partners include a debt consolidation lender, lead generators, and marketing and sales organizations.

YOUR CALIFORNIA PRIVACY RIGHTS: If you are a California resident, California law may provide you with additional rights concerning New Direction’s collection, use, and disclosure of your personal information. Under the California Consumer Privacy Act (CCPA), companies that handle California consumer data and meet certain criteria must comply with obligations related to that data, including informing California consumers about the categories of data collected and the purpose for its collection, permitting them to opt out of the sale of such data, providing notice that the data is being collected, and responding to requests to delete such data. To learn more about your CCPA privacy rights, please visit www.nddebtrelief.com and click the “Your California Privacy Rights” link or call us at 800-976-9920. In addition, under California’s “Shine the Light” law, personal information New Direction receives from California residents in obtaining products or services for personal, family, or household use are entitled to request and obtain from us, once per calendar year, information concerning what, if any, of their personal information New Direction has shared with third parties for their own direct marketing. If applicable, this would include the categories of information and the names and addresses of the businesses with which we shared information for the immediately preceding calendar year. To make a “Shine the Light” request, please email your name and complete address to [email protected] with “CA Shine the Light Privacy Request” in the subject line or write to us at: New Direction, 13809 Research Blvd #500 Austin, TX 78750. Please note not all forms of information sharing are covered by California’s “Shine the Light” requirements and only sharing that is covered will be included in our response.

VERMONT RESIDENTS: In accordance with Vermont regulations, we automatically treat all individuals with Vermont mailing addresses as if you have requested that we not share your information with nonaffiliated third parties and that we limit the information, if any, that we share with New Direction affiliates. Further, we will not share information about a Vermont consumer’s creditworthiness with any company, even affiliates, without obtaining consent. While we do not presently engage in joint marketing as defined above, if we do so in the future we will only disclose your name, address, contact information, and information about your transactions and experiences with New Direction.

NEVADA RESIDENTS: We are providing you this notice under state law. You may be placed on our internal Do Not Call List by calling us at 800-976-9920. Nevada law requires we provide the following contact information: Bureau of Consumer Protection, Office of the Nevada Attorney General, 555 E. Washington St., Suite 3900, Las Vegas, NV 89101, Phone number:702.486.3132, email: [email protected].